Privacy Policy

Last updated: 30 September 2026

Oztune is a brand operated by Samlex Pty Ltd, trading through David's Auto Repairs.

Samlex Pty Ltd and its associated business operations take the privacy of our customers and website visitors seriously. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Oztune, David's Auto Repairs, our website, social media pages, advertisements, contact forms or services.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

1. Who we are

Legal entity: Samlex Pty Ltd
ABN: 47 625 185 533
Trading/business operation: David's Auto Repairs / Oztune
Address: 3/6 Rennie Street, Wetherill Park NSW 2164
Website: www.oztuneit.com.au
Privacy contact: samuel@davidsautorepair.com.au

Oztune is used as a customer-facing brand for ECU tuning, performance tuning and related automotive services. Customer payments and tax invoices are handled by David's Auto Repairs.

2. What personal information we collect

Depending on how you interact with us, we may collect information including:

Your name, Phone number, Email address, Vehicle make, Vehicle model, Vehicle year, The service you are interested in or have requested, Information you provide in enquiries or messages, Booking and service information, Payment and transaction information where required to provide our services, Information contained in customer records, invoices and tuning/service documentation, Information about your interactions with our website, advertisements and online forms.

We generally only collect information that is reasonably necessary to respond to enquiries, provide our services, manage customer relationships and operate our business.

3. How we collect information

We may collect personal information when you:

Submit a form through our website, Request a quote, Contact us by phone, email, SMS or social media,

Respond to one of our Facebook or Instagram advertisements

Contact us through Facebook or Instagram, Book or purchase a service, Provide information to us in person, Interact with our website, communicate with us regarding your vehicle or services, we may also receive information through lead-generation tools operated by third-party platforms such as Meta.

4. How we use your information

We may use your personal information to:

Respond to enquiries, Provide quotes, Contact you about requested services, Arrange bookings, Provide ECU tuning and other automotive services, Maintain customer and service records, Prepare invoices and process payments, Provide tuning/service documentation, Follow up with potential or existing customers, Communicate with you about you, vehicle or requested services, Improve our services, website and advertising, Manage our customer relationship systems, Comply with legal and accounting requirements, Prevent fraud, misuse or other unlawful activity

Where appropriate, we may contact you by phone, email or SMS using the details you have provided.

5. Marketing communications

We may contact existing customers or people who have made an enquiry with us about relevant products, services, offers or promotions.

Where required by law, we will provide an appropriate way to opt out of marketing communications.

You can also contact us at samuel@davidsautorepair.com.au to request that we stop sending marketing communications.

6. Facebook, Instagram and Meta

We advertise Oztune through Meta platforms, including Facebook and Instagram.

Our website may use the Meta Pixel and related Meta technologies. These technologies may collect information about how visitors interact with our website and may help us measure advertising performance, understand website activity and deliver or measure relevant advertising.

Meta may collect and process information in accordance with its own privacy policies and terms.

Where you submit a lead through a Facebook or Instagram lead form, information you provide may be made available to us through Meta's lead-generation and customer-management tools.

We may transfer information received from Meta into our customer relationship management systems for the purpose of following up with your enquiry.

7. Customer relationship management

Information received through Oztune enquiries and advertising may be stored or managed in our customer relationship management systems.

This may include your: Name, Phone number, Email address, Vehicle details, Requested service, Enquiry history, Follow-up information

We use this information to respond to enquiries, provide quotes, arrange bookings and manage customer relationships.

8. Accounting and business systems

We may use third-party software and service providers to operate our business.

This includes QuickBooks and other systems used for accounting, invoicing, record keeping and business administration.

Information may be provided to these providers where reasonably necessary for them to provide services to us.

9. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business and provide services to you.

This may include disclosure to:

Our employees and authorised personnel, Service providers who assist us with business operations, Accounting and bookkeeping providers, Payment processors, Customer relationship management providers, Website and technology providers, Advertising and marketing platforms, Software providers, Professional advisers, Government authorities or regulators where required by law

We do not sell your personal information as a standalone product.

10. Overseas disclosure

Some of the third-party technology, advertising, accounting and software providers we use may store or process information outside Australia.

For example, services provided by companies such as Meta and other technology providers may involve overseas data storage or processing.

Where the Privacy Act applies to our handling of personal information, we take reasonable steps to ensure that information is handled appropriately when disclosed to overseas recipients.

11. Cookies and tracking technologies

Our website may use cookies, pixels and similar technologies to:

Keep the website functioning, Understand website usage, Measure advertising performance, Improve our website, Understand how visitors interact with our advertisements, Support marketing and remarketing activities

This may include technologies provided by Meta and other third-party service providers.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

12. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using our business systems, including customer relationship management systems, accounting software, email systems and third-party technology platforms.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

13. How long we keep information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer records, managing enquiries, accounting, legal and regulatory obligations and resolving disputes.

When information is no longer reasonably required, we may securely delete or de-identify it, subject to any legal or business record-keeping requirements.

14. Accessing and correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be sent to:

samuel@davidsautorepair.com.au

We may need to verify your identity before providing access to or changing personal information.

15. Privacy complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Privacy complaints can be sent to:

samuel@davidsautorepair.com.au

Please provide sufficient information for us to understand the issue and, where possible, include relevant dates or details of the interaction.

We will review and respond to your complaint within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 applies to your circumstances, you may also contact the Office of the Australian Information Commissioner (OAIC).

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The updated version will be published on this website with the updated date shown at the beginning of the policy.

17. Contact us

For privacy enquiries, requests or complaints, please contact:

Samlex Pty Ltd
David's Auto Repairs / Oztune
3/6 Rennie Street
Wetherill Park NSW 2164
Australia

Email: samuel@davidsautorepair.com.au
Website: www.oztuneit.com.au